Five Analytics Reports You Aren’t Running and Why You Should

Last week I spoke at the State Bar of Texas Annual Convention during the wonderful Ignite Program.  I am truly honored for the opportunity to speak with such an amazing group of people (you can see the full line-up here).

Five Analytics Reports You Aren’t Running and Why You Should was a huge success, and while the topic certainly isn’t sexy, the advice can push you toward creating a lean, mean law firm.

You can check out the presentation on Slideshare or below.  I’d love to hear your thoughts! Continue reading

30+ New Social Media Tools for the Social-Tech Savvy | The American Genius

My amazing friends at The American Genius curated a list of more than 30 new social media tools for the social-tech savvy (and not so savvy).  For those law firms looking to enter the social space or to up their game in the social sphere, here are a few of my favorite suggested apps, services, and software taken from The American Genius’s list. Continue reading

The Value in Listening to Your Staff

Law firms are hectic, busy places, and often in the search for the next client, the new case, or the next big interview, law firm managers can forget about something more vital to their firms than any large case – their staff. In my work, I see it over and over again, and I’ve mentioned it in almost all of my blog posts. The individuals that hold the keys to your law firm’s kingdom are your staff. Take the time to listen to what your staff have to say, and you can build a law firm built on trust and keep morale at an all-time high. Continue reading

Automation 101: Rethinking Tasks and Calendar Entries

In this day and age, it has become virtually impossible to keep our personal and professional lives organized without our electronic calendars and to-do lists to remind us where to be, what to do, and who to see.  The economic downturn forced many law firms to scale down, while asking each staff member to take on an increased workload.  Using our calendars, reminders, and tasks more efficiently means that we can relax a little knowing that nothing will be missed.  Continue reading

Automation 101: Increasing Law Firm Efficiency

As computers have proliferated our society over the last 60 years, one main fear has remained prevalent: computers will one day take our jobs. We fear that there will no longer be a “personal touch” to our business transactions, and that we will all just be talking to machines.  In the professional services space, automation and computerization are all the more scary, as customer relationships are paramount.

As professional service providers, lawyers pride themselves on giving clients top-notch, personalized care, and thus, many fear the practice of law becoming “too automated.” The valid fear decreased personalization keeps many law firms from fully utilizing legal technology to its optimal capacity.

What if I told you that in reality, increasing your firm’s technological efficiency actually creates more time for you and your staff to spend on face-to-face communications with your clients? Continue reading

Auditing Your Law Firm’s Technology

Technology can be a double-edged sword if you aren’t careful.  You have to temper Shiny Object Syndrome with functionality.  While it can be easy for law firms to get caught up in the “pretty” aspects of new technology – hardware and software, the actual purchases of technology should be done with an eye toward rejuvenating your firm and rethinking productivity and work flow.

I recommend that law firms do an annual technology audit to ascertain whether 1) technological needs are being met, 2) hardware is measuring up to the tasks at hand, and 3) your firm has technological bottlenecks reducing productivity.  Below are steps to take and ideas to think about when looking at your law firm’s technology. Continue reading

A Sad Story With No Commentary

This is a sad story about a friend of mine.  I relate it to you with no commentary of my own.

After getting her BA, she floundered around in the wide-open marketplace.  After a couple of years of lackluster jobs, she decided she wanted to be a paralegal.  After researching programs, she decided that she wanted a master’s degree.  After enrolling at a well-known college, she started her program where many of her classes were actually at the law school.  She was doing the same classwork as future attorneys in those classes.  She graduated at the top of her class and was hired on at a mid-sized firm. Continue reading